Introduction
Lumeskinlab ("we," "us," or "our") operates lumeskinlab.store (the "Site"). This Privacy Policy explains what information we collect when you visit or shop with us, how we use it, and the choices you have. By using the Site, you agree to the practices described here.
Information We Collect
We collect information you provide directly, such as your name, email address, shipping and billing address, and payment details when you create an account, place an order, or contact us. We also automatically collect certain information when you visit the Site, including your IP address, browser type, device information, and browsing behavior, through cookies and similar technologies.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including payment, shipping, and customer support
- Communicate with you about your orders, account, or inquiries
- Send marketing communications, where you've opted in, which you can unsubscribe from at any time
- Improve our products, Site experience, and customer service
- Detect and prevent fraud or misuse of the Site
- Comply with legal obligations
Cookies & Tracking
We use cookies and similar technologies to operate the Site, remember your preferences, and understand how visitors use our store. For full details on the types of cookies we use and how to manage them, see our Cookie Policy.
Sharing Your Information
We do not sell your personal information. We may share it with trusted third parties who help us operate the Site and fulfill orders, including payment processors, shipping carriers, and email or analytics providers, each bound by their own confidentiality obligations. We may also disclose information if required by law or to protect our rights.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, or reporting requirements. Order and account information is generally retained for the duration of your relationship with us and for a reasonable period afterward.
Your Rights & Choices
Depending on your location, you may have the right to access, correct, delete, or export your personal information, and to opt out of marketing communications at any time. To exercise any of these rights, contact us using the details below.
Children's Privacy
The Site is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at hello@lumeskinlab.store or through our Contact page.