Questions about a formula, an order, or your routine? Our team reads every message and typically replies within one business day.
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hello@lumeskinlab.store
We reply within 1 business day.
+1 (213) 555-0147
Mon–Fri, 9am–5pm PT
14 Bloom Avenue, Suite 210, Los Angeles, CA 90028
8 Rue de la Lumière, Level 2, 75008 Paris, France
Product drops, routines, and behind-the-scenes.
Orders within the US ship in 1–2 business days and typically arrive in 3–5 days. International orders can take 7–14 days depending on destination.
If a product isn't right for your skin, we accept returns on unopened items within 30 days of delivery. Opened items are covered under our satisfaction guarantee — email us and we'll make it right.
Every formula is dermatologist-reviewed and free from synthetic fragrance. As with any new product, we recommend a patch test 24 hours before full use.
Yes — we currently ship to over 20 countries. Shipping costs and delivery estimates are calculated at checkout based on your location.
Start with our routine finder on the homepage, or send us a note describing your skin and goals — we're happy to recommend a starting routine.